Our Approach to Service


Ernie Martin

↑ Ernie Martin – 27 Years, Troy
Herb Baughman – 26 Years, Leola ↓

Herb Baughman



Service is our passion, and when it comes to the dairy industry, our knowledge, experience and support system are second to none. We have specialists in all the areas your dairy operation needs and their knowledge will help you get the most out of your equipment. We believe in being responsive and that’s reflected in our 24/7 commitment to be there when you need us and to work with you to find the right solution for you. Over time equipment will break down or parts will need to be replaced, but we understand that lengthy downtime is not an option and we have the experienced technicians and parts inventory to get your equipment up and running fast.

Anyone can sell you equipment, but at Fisher & Thompson we are not only familiar with the benefits of the equipment we sell, we also can install that equipment right the first time so you get the productivity and performance you want right away. Not every company can say their installation specialists are dedicated to your success…but we can. They know dairy equipment, and if we sell it, they can install it!


Setting the Standard in Parts Support

With the largest and most comprehensive parts inventory in the region by far, Fisher & Thompson delivers the parts and parts support you need, when you need it. Whether it’s electrical, computerized, hydraulics, refrigeration or vacuum related, we have the parts and equipment you need in stock, ready for quick delivery. Fisher & Thompson Parts Personel

We are dedicated to making sure that a broken part or piece of equipment won’t keep you from milking. Our experienced Milk Equipment Service Technicians are ready at a moment’s notice and have the experience and familiarity with all milking equipment to get your operation up and running fast. If necessary, while you’re waiting on a part, we will find a solution to keep you milking until the part arrives.


Milking Schools

Milking Schools - Another valuable service that Fisher & Thompson offers that means a great deal to large dairies is our milking schools. These workshops are conducted by a member of our Milk Quality Consultant Team. Dairy employees learn proper uniform milking practices and ways to streamline milking procedures to improve cow throughput and efficiency. Additionally, forming good habits in the dairy is critical to success and the workshops preach adhering to the best practices.

With the influx of Spanish-speaking immigrant labor, these schools have been a valuable asset to the large dairies that employ many milkers.